Seller's Guide

I. CREATING AN ACCOUNT

1. What is an account and why is it needed?

Anybody can browse events and tickets, but an account is needed if you wish to either list tickets for sale or to purchase tickets listed on Seat Exchange.

2. How do I create an account?

To create an account, click the Sign In button on the top-right corner of the Seat Exchange web site. Fill out all the information required on the bottom of the page and click "Create" to register your Seat Exchange account. Once this is done, the account will be created, and you will automatically be logged in.

3. Why do I have to provide a credit card to sell tickets?

Using the credit card processing network, we will verify your name and billing address and other pertinent information. Also, sellers need to list their credit card on Seat Exchange.com as a fail safe against anyone who would try to sell fraudulent tickets. If someone were to attempt to do this, we would then charge their credit card for the cost to purchase the buyer comparable or better tickets than what they were originally purchasing. It is a way for us to protect the buyer, because both the buyer and the seller are important customers to us.

4. Is my information safe and secure with Seat Exchange?

Yes, your personal information and transaction records are always safe and secure. We use the latest encryption technology to protect your information and privacy. For further details, please click here to read our Privacy and Security Policy.

II. LISTING TICKETS FOR SALE

1. How do I list tickets?

You can list your tickets by locating the event that you want to sell tickets for by using the keyword search box in the upper right of any Seat Exchange webpage. Once you have located the event to which you wish to list tickets, click the orange "Sell" link to the right of the event description. If you are currently viewing tickets to an event, click the green "Sell your tickets" link at the top of the ticket list. Note: If you are wanting to sell E-tickets on Seat Exchange, it must state so in the Ticket Extras. Also the E-tickets will not be emailable. You will have to print out the E-tickets and send them FedEx, this must also be stated in the Ticket Extras.

Sellers are not allowed to place tickets for sale on the website that are for events that are derogatory, profane, or pornographic in nature. Seat Exchange reserves the right to deny the listing of certain events and tickets to those events that are deemed inappropriate to be sold on the website.

Placing your tickets for sale on Seat Exchange is a legal commitment. By placing your tickets for sale on Seat Exchange, you are granting permission to sell your tickets to a buyer.

2. How much does it cost to list on Seat Exchange?

There is no initiation, listing, or monthly fee. We deduct a 15% seller fee from the total selling price before you are paid. This fee is shown on the offer acceptance screen. This fee helps us to maintain our web site, customer service and underwrite the buyer guarantee. To view further information about our fees, please click here.

3. What are the different ways can I list my tickets?

Seat Exchange offers various ways to list tickets for sale as follows:

a. Fixed price. This is where you set a fixed price to sell your tickets. A buyer may click "Buy" to purchase your tickets at this fixed price and you must sell the tickets for this price.

b. Fixed price with accepting offers. You set a fixed price to sell your tickets. A buyer may click "Buy" to purchase your tickets at this fixed price and you must sell the tickets for this price. A buyer may also click "Offer" to make an offer. If you receive such an offer, you have the option to either accept, reject, or counter that buyer's offer. If you accept the offer, you must sell the tickets for the offer price. If you reject that offer, no transaction takes place. If you counter that offer, then the buyer must accept, reject or counter your counter-offer within one hour. If the buyer accepts your counter-offer, you must sell the tickets for the counter-offer price. If the buyer rejects your counter-offer, no transaction takes place. If the buyer counters your counter-offer, the process repeats until there is either an acceptance, rejection or expiration of the latest offer.

c. Accepting offers with a suggested price. You set a suggested selling price for your tickets. A buyer may click "Offer" to make an offer on your tickets at, above or below your suggested selling price. If you receive such an offer, you have the option to either accept, reject, or counter that buyer's offer. If you accept the offer, you must sell the tickets for the offer price. If you reject that offer, no transaction takes place. If you counter that offer, then the buyer must accept, reject or counter your counter-offer within one hour. If the buyer accepts your counter-offer, you must sell the tickets for the counter-offer price. If the buyer rejects your counter-offer, no transaction takes place. If the buyer counters your counter-offer, the process repeats until there is either an acceptance, rejection or expiration of the latest offer.

d. Best offer. You may list your tickets without any suggested selling price. A buyer may click "Offer" to make an offer on your tickets at any price. If you receive such an offer, you have the option to either accept, reject, or counter that buyer's offer. If you accept the offer, you must sell the tickets for the offer price. If you reject that offer, no transaction takes place. If you counter that offer, then the buyer must accept, reject or counter your counter-offer within one hour. If the buyer accepts your counter-offer, you must sell the tickets for the counter-offer price. If the buyer rejects your counter-offer, no transaction takes place. If the buyer counters your counter-offer, the process repeats until there is either an acceptance, rejection or expiration of the latest offer.

PLEASE NOTE THAT BY LISTING YOUR TICKETS FOR SALE ON SEAT EXCHANGE IN FIXED-PRICE FORMAT, YOU ARE MAKING A BINDING AGREEMENT TO SELL THE EXACT TICKETS LISTED (OR BETTER). IF YOU FAIL TO PRODUCE THE EXACT TICKETS YOU LISTED (OR BETTER), YOU MAY BE CONSIDERED IN VIOLATION OF THIS USER AGREEMENT AND SUBJECT TO PENALTY.

IF YOU WANT TO LIST TICKETS WITHOUT MAKING A LEGALLY BINDING AGREEMENT TO SELL, PLEASE CONSIDER LISTING YOUR TICKETS AS ACCEPTING OFFERS WITH OR WITHOUT A SUGGESTED PRICE.

4. What steps do I follow to list tickets?

To post tickets, you must complete the following steps:

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5. What happens after I list my tickets on the Seat Exchange?

Ticket listings are sent to our Customer Service department where they will go through an approval process before going live on the website. Approvals are done in the order they come into Seat Exchange. It may take up to 24 hours, before the listing is live on the website. If the listing was created late in the evening or on the weekend please allow extra time for the listing to be approved due to decreased staffing at those times. You can contact us at 866-276-7328 if your listing has taken longer than normal to be approved.

6. I noticed an error in one of my listings, what should I do?

Ticket listings can be modified in the My Account section. Click the My Account button in the top-right corner of your screen. You will be prompted to log into your account and then presented with the My Account Action Items. To view and edit active listings, click Selling. Here you will click on Active where you will see all active tickets listed in your account. To edit the listing, click the listing number and then click "Edit". You can change the information on any line. Click "Update" to save the changes you've made or click "Cancel" to discard changes.

Please note that you cannot edit any ticket listing when there is an outstanding offer on that listing. You must first respond to any outstanding offers on the listed tickets before you can proceed with editing that listing.

7. The event I want is not listed, when will you add it?

We try to list events as soon as tickets become available on the primary market. There may be occasional delays in adding events to the system. Since Seat Exchange is a national site, we manage a large number of event listings. Events remain on the site up to the time of the event. However, ticket listings are no longer available 72 hours before the scheduled event to allow time to ship tickets to buyers.

If you would like to request the addition of an event that you don't see, please Contact Us.

8. When I list my tickets, am I guaranteed of a sale?

No, by listing your tickets on Seat Exchange, there is no guarantee that your tickets will sell. In the event that they do not sell, we will neither be responsible for their purchase nor any damages you incur.

III. MANAGING YOUR ACCOUNT

1. How do I modify my ticket listings?

Ticket listings can be modified in the My Account section. Click the My Account button in the top-right corner of your screen. You will be prompted to log into your account and then presented with the My Account Action Items. To view and edit active listings, click Selling. Here you will click on Active where you will see all active tickets listed in your account. To edit the listing, click the listing number and then click "Edit". You can change the information on any line. Click "Update" to save the changes you've made or click "Cancel" to discard changes.

Please note that you cannot edit any ticket listing when there is an outstanding offer on that listing. You must first respond to any outstanding offers on the listed tickets before you can proceed with editing that listing.

2. Can I remove a listing from the site?

You can deactivate ticket listings. Follow these steps to deactivate a ticket listing:

1. Go to www.seatexchange.com

2. Click on "My Account" in the upper right part of the page

3. Enter username and password

4. Click the "Selling" tab

5. Click the "Active" tab

6. Click the listing number you need to remove, and then

click "Inactivate".

After doing this the tickets will not be available for purchase.

To reactivate tickets, go to My Account. Click on Selling, then click on Inactive. Here you will see your deactivated listings. Click on the listing desired, then click Activate. This will activate your ticket listing.

IV. RESPONDING TO BUYERS

1. What happens when someone buys my tickets listed at a fixed price?

You will receive an email with details of the transaction when a buyer purchases your tickets. Do not reply to the email. Simply click on the link within the email to log into your account, confirm the order, and print the shipping label. The Fed Ex shipping label has been paid for by the buyer, and is the only delivery method authorized by Seat Exchange. Once this is done, place the tickets inside a FedEx envelope, and affix the shipping label to the outside of the envelope.

You must ship the exact tickets specified (or tickets that are comparable or better). Tickets must be shipped as soon as possible after the order is confirmed, if this is not possible please contact a Seat Exchange representative at 866-276-7328.

Note: Sellers have 24 hours to respond to purchases made on their listings. If no response is received, Seat Exchange reserves the right to automatically decline the order.

A pending transaction is viewable in your Action Items section in My Account, where you can confirm the order and print the shipping label. Once confirmed the transaction will be viewable under the "Selling" section of My Account.

2. What happens when a buyer makes an offer on my listing?

You will receive an email when a buyer makes an offer on your tickets. To respond to the offer, simply click on the link provided in the email. You will be prompted to log in and then taken directly to the offer response page. You have 24 hours from the time of the offer to respond to the offer. If you do not respond to the offer within 24 hours, it will be automatically declined. Your tickets will remain listed on the site. Note: Events become expired 72 hours before it takes place. If you have an offer pending your answer when the 72 hour mark hits, it will automatically expire the offer made on your tickets. This is because event expiration supercedes the offer expiration.

3. What happens when I accept a buyer's offer?

When you accept a buyer's offer, you have agreed to sell and ship the specific tickets (or better) you listed on Seat Exchange via FedEx.

DO NOT ACCEPT AN OFFER UNLESS YOU HAVE VERIFIED THAT YOU HAVE THE SPECIFIC TICKETS (OR TICKETS THAT ARE COMPARABLE OR BETTER) IN HAND.

When you accept a buyer's offer, the transaction becomes a purchase and you are legally bound to ship the tickets you had listed (or better). You will receive an email with details of the transaction. The tickets will be removed from the site and the transaction will be viewable in the "Sold" section of My Account. Additionally, the completed transaction will appear in your Action Items so that you can print out the label and ship the tickets. The transaction will remain in the Action Items until we have verified that your package with the tickets has been shipped via FedEx.

The shipping label has already been paid for by the buyer. Click View and Print label and put it on a FedEx envelope. Please ship the tickets as quickly as possible. Tickets must be shipped within two business days of the acceptance of the offer.

4. What happens when I make a counter-offer?

When you make a counter-offer, you have made a binding offer to sell and ship the specific tickets (or better) that you listed on the Seat Exchange.

DO NOT MAKE A COUNTER-OFFER UNLESS YOU HAVE VERIFIED THAT YOU HAVE THE SPECIFIC TICKETS IN HAND (OR BETTER).

The original offering buyer will be notified of your counter-offer by email immediately. The buyer has one hour to accept, reject or counter your counter-offer. Should the buyer accept your counter-offer, you are legally bound to ship the tickets. The tickets will no longer be available for sale on the site and the transaction will be viewable in the "Sold" section of My Account. If the buyer counters your counter-offer, you will receive immediate notification via email and will have one hour to respond. If the buyer rejects or fails to respond to your offer, no transaction is completed.

5. What happens if I do not have the tickets I have agreed to sell?

If you agree to sell tickets you have listed on the Seat Exchange by either:

a) accepting a buyer's offer b) confirming a fixed price purchase request c) a buyer accepting your counter-offer, you are responsible for shipping the exact tickets (or better) you listed for sale. If for any reason you cannot deliver those tickets, the Seat Exchange will fill the buyer's order with tickets that are comparable or better than the originally listed tickets. We will charge your credit card on file the amount of all costs incurred by the Seat Exchange to obtain the replacement ticket(s) including the actual cost of the tickets plus all out-of-pocket expenses, handling charges and service fees. Additionally, you may be temporarily or permanently banned from posting tickets on the Seat Exchange.

PLEASE NOTE THAT IF FOR ANY REASON YOU CANNOT PROVIDE THE BUYER WITH THE TICKETS THAT YOU LISTED (OR BETTER) ON SEAT EXCHANGE, YOU ARE RESPONSIBLE FOR ALL REPLACEMENT COSTS ASSOCIATED WITH REPLACING THE TICKETS WITH COMPARABLE (OR BETTER) TICKETS.

If you sell fraudulent tickets, we are going to take you down from the website permanently.

6. What happens when someone buys some but not all of my tickets in a listing?

Sometimes a buyer will choose to purchase a portion of the tickets in your listing or you will agree to a buyer's offer to purchase a portion of the tickets in your listing. In that case, the purchased tickets will be removed from the site but all remaining tickets will be available for sale.

V. SHIPPING TICKETS

1. What happens after my tickets are purchased?

You will receive an email as soon as you accept a buyer's offer or a buyer accepts your counter-offer. The email will provide the details of your transaction.

The email will also contain a link which allows you to easily print a FedEx shipping label. Click View and Print label and put it on a FedEx envelope. Please ship the tickets as quickly as possible. Tickets must be shipped within two business days of the acceptance of the offer. Tickets must be shipped via Fed Ex only. The Buyer has already paid for the shipping label, therefore any other method of delivery is not authorized. Delivery using any method other than Fed Ex will result in delayed or cancelled payment. Sellers will not be reimbursed in the event that they pay for the Fed Ex shipping due to the fact that Seat Exchange has provided a prepaid shipping label for them. Also Sellers must be aware of the final pick-up time of their local FedEx box. If a Seller drops off a package in a FedEx drop box after the last scheduled pick-up time for that specific day, and the package is not delivered on time, the Seller will not be paid for the transaction.

Our system actively monitors FedEx to confirm shipment and delivery of the package. Seven Business days after delivery, you will be paid via PayPal. You will receive an email directly from PayPal with instructions for retreiving your payment. You do not need to have an active PayPal account at the time of sale to receive funds via PayPal. PayPal's system will walk you through creating an account and claiming your payment.

PayPal offers several convenient ways to retrieve your funds once you register. PayPal can either cut you a paper check or deposit the funds directly into your bank account. If, however, Paypal is not your preferred method of payment, you may request to be paid via check from Seat Exchange by sending us an email through Contact Us. You will need to state that you would rather be paid via check from Seat Exchange by sending us the purchase ID# and the address for which the check is to be sent to. If you choose to be paid by check, allow for the 7 BUSINESS days of processing and any additional time it may take for it to arrive via the United States Postal Service.

2. How do I ship my tickets?

When you accept a buyer's offer, you have agreed to sell and ship the specific tickets you listed on the Seat Exchange. The completed transaction will appear in your Action Items so that you can print out the label and ship the tickets. The transaction will remain in the Action Items until we have verified that your package with the tickets has been shipped via FedEx.

The shipping label has the buyer's address on it. Click View and Print label and put it on a FedEx envelope. Please ship the tickets as quickly as possible. Tickets must be shipped within two business days of the acceptance of the offer. Tickets must be shipped via Fed Ex only. The Buyer has already paid for the shipping label, therefore any other method of delivery is not authorized. Delivery using any method other than Fed Ex will result in delayed or cancelled payment. Sellers will not be reimbursed in the event that they pay for the Fed Ex shipping due to the fact that Seat Exchange has provided a prepaid shipping label for them.

3. Can I drop off my tickets at a FedEx location?

You can either schedule a pickup with FedEx or drop them off at your nearest FedEx location. To find your local FedEx drop-boxes or locations, please visit www.fedex.com or call them at 1.800.Go.FedEx (1-800-463-3339). Before you ship the tickets, please make sure that you have affixed the shipping label to the envelope.

4. Who pays for shipping and handling?

The buyer pays for all shipping and handling charges.

5. What do I do if the shipping label fails to print correctly?

If the label does not print correctly, there may be a temporary problem with FedEx. Please wait 20 minutes and try to print again. If you continue to have problems with printing the label, please call us at (866) 276-SEAT (7328) so we can create a label for you and fax it to you.

VI. SELLER PAYMENTS

1. How will I be paid?

We pay all our sellers via PayPal. Our system actively monitors FedEx to confirm shipment and delivery of the package. Seven Business days after delivery, you will be paid via PayPal. You will receive an email directly from PayPal with instructions for retreiving your payment. You do not need to have an active PayPal account at the time of sale to receive funds via PayPal. PayPal's system will walk you through creating an account and claiming your payment.

PayPal offers several convenient ways to retrieve your funds once you register. PayPal can either cut you a paper check or deposit the funds directly into your bank account. If, however, Paypal is not your preferred method of payment, you may request to be paid via check from Seat Exchange by sending us an email through Contact Us. You will need to state that you would rather be paid via check from Seat Exchange by sending us the purchase ID# and the address for which the check is to be sent to. If you choose to be paid by check, allow for the 7 BUSINESS days of processing and any additional time it may take for it to arrive via the United States Postal Service.

If you are a large volume seller and wish to be paid by some other method, please contact us at 1-(866)-276-7328.

2. When will I receive payment?

After a successful transaction, we will issue payment 7 business days AFTER we have confirmed the following:

a. Your package was delivered via FedEx tracking and;

b. The buyer has not contacted Seat Exchange with any complaints regarding the sale within 5 business days of receipt of the tickets.

When we issue PayPal payment, you will receive a notification via email that includes instructions and a link to retrieve your funds. Your payment will total the sale price of your tickets minus our service fee. PayPal will either issue you a paper check or transfer the funds to the bank account you select. If, however, Paypal is not your preferred method of payment, you may request to be paid via check from Seat Exchange by sending us an email through Contact Us. You will need to state that you would rather be paid via check from Seat Exchange by sending us the purchase ID# and the address for which the check is to be sent to. If you choose to be paid by check, allow for the 7 BUSINESS days of processing and any additional time it may take for it to arrive via the United States Postal Service.

3. Why do I have to wait 7 business days for payment?

Seat Exchange does everything possible to protect our buyers and sellers. It is absolutely essential that we ensure that tickets bought and sold on Seat Exchange are valid and delivered. Therefore, we allow the buyer five business days from the delivery date to dispute the validity of the tickets. While we apologize for any inconvenience that might be caused by this delay, we appreciate your understanding that this grace period helps make the site a safer place to buy and sell tickets.

4. What happens when events are cancelled?

Events are sometimes cancelled. In the case of a cancellation, we will do everything we can to resolve your situation. We will contact all parties involved with information about refund options.

In most cases, the buyer returns the tickets to Seat Exchange and the seller returns the payment he received. Upon receipt of the tickets from the buyer, Seat Exchange will ship the tickets back to the seller. When the seller receives the tickets, Seat Exchange will refund the buyer's purchase price minus shipping and handling. It is the buyer's responsibility to pay for the shipping charge for sending the tickets back to Seat Exchange. Seat Exchange will charge the seller to cover the cost of shipping the tickets back to the seller. It is the seller's responsibility to obtain a refund of the initial purchase price from the venue or event promoter. More complex situations will be handled on a case-by-case basis.

In order to retrieve funds from a seller who sold tickets to a cancelled event, we may redirect pending payments to the seller. If there are no pending payments and the seller does not return the sale proceeds in a timely fashion, we reserve the right to charge the seller's credit card.

5. What if an event is rescheduled?

Events are sometimes rescheduled. The seats are good for the rescheduled event.

6. Do I have to pay sales tax?

It is the seller's sole responsibility to pay any and all applicable taxes in connection with your sale of tickets through the Seat Exchange including but not limited to state and local sales taxes, amusement taxes and income taxes on profits from sales.