Seller's Guide

I. CREATING AN ACCOUNT

1. What is an account and why needed?

An account is needed when anyone wishes to either list tickets for sale or wishes to purchase tickets listed on Seat Exchange.

2. How do I create an account?

To create an account, click the Sign In button on the top-right corner of the Seat Exchange web site. Fill out all the information required on the bottom of the page and (click "Create") to register your Seat Exchange account.

3. Why do I have to provide a credit card to sell tickets?

Using the credit card processing network, we will verify your name and billing address and other pertinent information. This serves to protect you and our customers - sellers and buyers - by protecting against identity theft.

4. Is my information safe and secure with Seat Exchange?

Yes, your personal information and transaction records are always safe and secure. We use the latest encryption technology to protect your information and privacy. For further details, please read click here to view our Privacy and Security Policy.

II. LISTING TICKETS FOR SALE

1. How do I list tickets?

You can list your tickets by clicking on "Sell Tickets" on the top of your screen. If you have already located the event to which you wish to list tickets, click the orange "Sell" link to the right of the event description. If you are currently viewing tickets to an event, click the orange "Sell your tickets" link at the top of the ticket list.

Placing your tickets for sale on Seat Exchange is a legal commitment. By placing your tickets for sale on Seat Exchange, you are granting permission to sell your tickets to a buyer.

2. How much does it cost to list on Seat Exchange?

There is no initiation, listing, or monthly fee. We deduct a service fee from the total selling price before you are paid. This fee is shown on the offer acceptance screen. This fee helps us to maintain our web site, customer service and underwrite the buyer guarantee. To view further information about our fees, please click here.

3. What are the different ways can I list my tickets?

Seat Exchange offers various ways to list tickets for sale as follows:

a. Fixed price. This is where you set a fixed price to sell your tickets. A buyer may (click "Buy") to purchase your tickets at this fixed price and you must sell the tickets for this price.

b. Fixed price with accepting offers. You set a fixed price to sell your tickets. A buyer may (click "Buy") to purchase your tickets at this fixed price and you must sell the tickets for this price. A buyer may also (click "Offer") to make an offer below the fixed price you set. If you receive such an offer, you have the option to either accept, reject, or counter that buyer's offer. If you accept the offer, you must sell the tickets for the offer price. If you reject that offer, no transaction takes place. If you counter that offer, then the buyer must accept, reject or counter your counter-offer within one hour. If the buyer accepts your counter-offer, you must sell the tickets for the counter-offer price. If the buyer rejects your counter-offer, no transaction takes place. If the buyer counters your counter-offer, the process repeats until there is either an acceptance, rejection or expiration of the latest offer.

c. Accepting offers with a suggested price. You set a suggested selling price for your tickets. A buyer may (click "Offer") to make an offer on your tickets at, above or below your suggested selling price. If you receive such an offer, you have the option to either accept, reject, or counter that buyer's offer. If you accept the offer, you must sell the tickets for the offer price. If you reject that offer, no transaction takes place. If you counter that offer, then the buyer must accept, reject or counter your counter-offer within one hour. If the buyer accepts your counter-offer, you must sell the tickets for the counter-offer price. If the buyer rejects your counter-offer, no transaction takes place. If the buyer counters your counter-offer, the process repeats until there is either an acceptance, rejection or expiration of the latest offer.

d. Best offer. You may list your tickets without any suggested selling price. A buyer may (click "Offer") to make an offer on your tickets at any price. If you receive such an offer, you have the option to either accept, reject, or counter that buyer's offer. If you accept the offer, you must sell the tickets for the offer price. If you reject that offer, no transaction takes place. If you counter that offer, then the buyer must accept, reject or counter your counter-offer within one hour. If the buyer accepts your counter-offer, you must sell the tickets for the counter-offer price. If the buyer rejects your counter-offer, no transaction takes place. If the buyer counters your counter-offer, the process repeats until there is either an acceptance, rejection or expiration of the latest offer.

PLEASE NOTE THAT BY LISTING YOUR TICKETS FOR SALE ON SEAT EXCHANGE IN FIXED-PRICE FORMAT, YOU ARE MAKING A BINDING AGREEMENT TO SELL THE EXACT TICKETS LISTED (OR BETTER). IF YOU FAIL TO PRODUCE THE EXACT TICKETS YOU LISTED (OR BETTER), YOU MAY BE CONSIDERED IN VIOLATION OF THIS USER AGREEMENT AND SUBJECT TO PENALTY.

IF YOU WANT TO LIST TICKETS WITHOUT MAKING A LEGALLY BINDING AGREEMENT TO SELL, PLEASE CONSIDER LISTING YOUR TICKETS AS ACCEPTING OFFERS WITH OR WITHOUT A SUGGESTED PRICE.

4. What steps do I follow to list tickets?

To post tickets, you must complete the following steps:

Open an account on the Seat Exchange. Make sure that you fill out all of the fields that have an asterisk (*) next to the field.

Locate the event for which you are looking to sell tickets. If the event you are looking to list is not in our database, please email us at customerservice@seatexchange.com so we can promptly add the event to our system and allow you to post your tickets.

Select the method in which you would like to list your tickets. Seat Exchange offers the following listing types:
i. Fixed price
ii. Fixed price with accepting offers
iii. Accepting offers with a suggested price
iv. Best offer

Enter the exact section, row and seat numbers and face value shown on your tickets.

Choose the minimum number of seats which you would like to sell together.
For example, if you have a set of 4 tickets that you want to sell:
i. In pairs, select 2 as the minimum,
ii. As singles, select 1 as the minimum,
iii. All at once, select 4 as the minimum.

Enter ticket extras or listing extras (e.g. parking passes included with a listing or additional extras such as VIP stadium access).

Carefully review listing information for accuracy. Once you post tickets, you agree to be legally bound to produce tickets listed for sale.

Click "Post Tickets" to list your tickets for sale on the Seat Exchange.

Print a copy of your listing for your records.

Check the web site to make sure that your tickets are displayed correctly.

5. What happens after I list my tickets on the Seat Exchange?

Tickets listed on Seat Exchange are immediately visible on the web site. It may take up to an hour for your tickets to show up in the keyword search results. Your tickets will be immediately listed in the Selling section of My Account. Please double-check the web site to make sure that your tickets are displayed correctly.

6. I noticed an error in one of my listings, what should I do?

Ticket listings can be modified in the My Account section. Click the My Account button in the top-right corner of your screen. You will be prompted to log into your account and then presented with the My Account Action Items. To view and edit active listings, click Selling. You will see all active tickets listed in your account. To edit the listing, click the listing number and then (click "Edit"). You can change the information on any line. (Click "Update") to save the changes you've made or (Click "Cancel") to discard changes.

To convert your ticket listing to another listing type (e.g. Fixed price to Best offer), select and click the listing type you wish to use. Available listing types for conversion are shown below the "Update" and "Cancel" buttons.

Please note that you cannot edit any ticket listing when there is an outstanding offer on that listing. You must first respond to any outstanding offers on the listed tickets before you can proceed with editing that listing.

7. The event I want is not listed, when will you add it?

We try to list events as soon as tickets become available on the primary market. There may be occasional delays in adding events to the system. Since Seat Exchange is a national site, we manage a huge number of event listings. Events remain on the site up to the time of the event. However, ticket listings are no longer available 72 hours before the scheduled event to allow time to ship tickets to buyers.

If you would like to request the addition of an event that you don't see, please contact us via email at customerservice@seatexchange.com.

8. When I list my tickets, am I guaranteed of a sale?

No, by listing your tickets on Seat Exchange, there is no guarantee that your tickets will sell. In the event that they do not sell, we will neither be responsible for their purchase nor any damages you incur.

III. MANAGING YOUR ACCOUNT

1. How do I modify my ticket listings?

2. Can I remove a listing from the site?

You cannot delete listings from Seat Exchange. However, you can deactivate ticket listings. Deactivated listings will not show up in search results or any other public display on the site. They will not be available for purchase.

To deactivate tickets, go to My Account. In the Selling section, click on any active listing number. (Click "Deactivate"). Though deactivated, the ticket listing remains in the Seat Exchange database and may be reactivated. To reactivate tickets, in the Selling section (click "Inactive.") Click the listing number of the listing you wish to reactivate. (Click "Activate.")

IV. RESPONDING TO BUYERS

1. What happens when someone buys my tickets listed at a fixed price?

You will receive an email with details of the transaction when a buyer purchases your tickets. No response to that email is required to confirm the purchase. Simply click on the link in the email to print the FedEx shipping label. The shipping label has the buyer's address on it. Click View and Print label and put it on a FedEx envelope.

You must ship the exact tickets specified (or better). Please ship the tickets as quickly as possible. Tickets must be shipped within two business days of the purchase.

The tickets will be removed from the site and the transaction will be viewable in the "Sold" section of My Account. Additionally, the completed transaction will appear in your Action Items so that you can print out the label and ship the tickets. The transaction will remain in the Action Items until we have verified that your package with the tickets has been shipped via FedEx.

2. What happens when a buyer makes an offer on my listing?

You will receive an email when a buyer makes an offer on your tickets. To respond to the offer, simply click on the link provided in the email. You will be prompted to log in and then taken directly to the offer response page. You have 24 hours from the time of the offer to respond to the offer. If you do not respond to the offer within 24 hours, it will be automatically declined. Your tickets will remain listed on the site.

3. What happens when I accept a buyer's offer?

When you accept a buyer's offer, you have agreed to sell and ship the specific tickets (or better) you listed on the Seat Exchange.

DO NOT ACCEPT AN OFFER UNLESS YOU HAVE VERIFIED THAT YOU HAVE THE SPECIFIC TICKETS (OR BETTER) IN HAND.

When you accept a buyer's offer, the transaction becomes a purchase and you are legally bound to ship the tickets you had listed (or better). You will receive an email with details of the transaction. The tickets will be removed from the site and the transaction will be viewable in the "Sold" section of My Account. Additionally, the completed transaction will appear in your Action Items so that you can print out the label and ship the tickets. The transaction will remain in the Action Items until we have verified that your package with the tickets has been shipped via FedEx.

The shipping label has the buyer's address on it. Click View and Print label and put it on a FedEx envelope. Please ship the tickets as quickly as possible. Tickets must be shipped within two business days of the acceptance of the offer.

4. What happens when I make a counter-offer?

When you make a counter-offer, you have made a binding offer to sell and ship the specific tickets (or better) that you listed on the Seat Exchange.

DO NOT MAKE A COUNTER-OFFER UNLESS YOU HAVE VERIFIED THAT YOU HAVE THE SPECIFIC TICKETS IN HAND (OR BETTER).

The original offering buyer will be notified of your counter-offer by email immediately. The buyer has one hour to accept, reject or counter your counter-offer. Should the buyer accept your counter-offer, you are legally bound to ship the tickets. The tickets will no longer be available for sale on the site and the transaction will be viewable in the "Sold" section of My Account. If the buyer counters your counter-offer, you will receive immediate notification via email and will have one hour to respond. If the buyer rejects or fails to respond to your offer, no transaction is completed.

5. What happens if I do not have the tickets I have agreed to sell?

If you agree to sell tickets you have listed on the Seat Exchange by either:

a) accepting a buyer's offer b) confirming a fixed price purchase request c) a buyer accepting your counter-offer, you are responsible for shipping the exact tickets (or better) you listed for sale. If for any reason you cannot deliver those tickets, the Seat Exchange will fill the buyer's order with tickets that are comparable or better than the originally listed tickets. We will charge your credit card on file the amount of all costs incurred by the Seat Exchange to obtain the replacement ticket(s) including the actual cost of the tickets plus all out-of-pocket expenses, handling charges and service fees. Additionally, you may be temporarily or permanently banned from posting tickets on the Seat Exchange.

PLEASE NOTE THAT IF FOR ANY REASON YOU CANNOT PROVIDE THE BUYER WITH THE TICKETS THAT YOU LISTED (OR BETTER) ON SEAT EXCHANGE, YOU ARE RESPONSIBLE FOR ALL REPLACEMENT COSTS ASSOCIATED WITH REPLACING THE TICKETS WITH COMPARABLE (OR BETTER) TICKETS.

If you sell fraudulent tickets, we are going to take you down.

6. What happens when someone buys some but not all of my tickets in a listing?

Sometimes a buyer will choose to purchase a portion of the tickets in your listing or you will agree to a buyer's offer to purchase a portion of the tickets in your listing. In that case, the purchased tickets will be removed from the site but all remaining tickets will be available for sale.

V. SHIPPING TICKETS

1. What happens after my tickets are purchased?

You will receive an email as soon as you accept a buyer's offer or a buyer accepts your counter-offer. The email will provide the details of your transaction.

The email will also contain a link which allows you to easily print a FedEx shipping label. The shipping label has the buyer's address on it. Click View and Print label and put it on a FedEx envelope. Please ship the tickets as quickly as possible. Tickets must be shipped within two business days of the acceptance of the offer.

Our system actively monitors FedEx to confirm shipment and delivery of the package. Seven business days after delivery, you will be paid via PayPal. You will receive an email directly from PayPal with instructions for retreiving your payment. You do not need to have an active PayPal account at the time of sale to receive funds via PayPal. PayPal's system will walk you through creating an account and claiming your payment.

PayPal offers several convenient ways to retrieve your funds once you register. PayPal can either cut you a paper check or deposit the funds directly into your bank account.

2. How do I ship my tickets?

When you accept a buyer's offer, you have agreed to sell and ship the specific tickets you listed on the Seat Exchange. The completed transaction will appear in your Action Items so that you can print out the label and ship the tickets. The transaction will remain in the Action Items until we have verified that your package with the tickets has been shipped via FedEx.

The shipping label has the buyer's address on it. Click View and Print label and put it on a FedEx envelope. Please ship the tickets as quickly as possible. Tickets must be shipped within two business days of the acceptance of the offer.

3. Can I drop off my tickets at a FedEx location?

You can either schedule a pickup with FedEx or drop them off at your nearest FedEx location. To find your local FedEx drop-boxes or locations, please visit www.fedex.com or call them at 1.800.Go.FedEx (1-800-463-3339). Before you ship the tickets, please make sure that you have affixed the shipping label to the envelope.

4. Who pays for shipping and handling?

The buyer pays for all shipping and handling charges.

5. What do I do if the shipping label fails to print correctly?

If the label does not print correctly, there may be a temporary problem with FedEx. Please wait 20 minutes and try to print again. If you continue to have problems with printing the label, please call us at (866) 276-SEAT (7328) so we can create a label for you and fax it to you.

VI. SELLER PAYMENTS

1. How will I be paid?

We pay all our sellers via PayPal. If you do not already have a PayPal account at the time of issuance of payment, you will be able to easily create one to claim your payment. Please ensure that your email address remains the same for both accounts.

If you are a large volume seller and wish to be paid by some other method, please contact us at 1-(866)-276-7328.

2. When will I receive payment?

After a successful transaction, we will issue payment 7 business days AFTER we have confirmed the following:

a. Your package was delivered via FedEx tracking and;

b. The buyer has not contacted Seat Exchange with any complaints regarding the sale within 5 business days of receipt of the tickets.

When we issue PayPal payment, you will receive a notification via email that includes instructions and a link to retrieve your funds. Your payment will total the sale price of your tickets minus our service fee. PayPal will either issue you a paper check or transfer the funds to the bank account you select.

3. Why do I have to wait 7 business days for payment?

Seat Exchange does everything possible to protect our buyers and sellers. It is absolutely essential that we ensure that tickets bought and sold on Seat Exchange are valid and delivered. Therefore, we allow the buyer five business days from the delivery date to dispute the validity of the tickets. While we apologize for any inconvenience that might be caused by this delay, we appreciate your understanding that this grace period helps make the site a safer place to buy and sell tickets.

4. What happens when events are cancelled?

Events are sometimes cancelled. In the case of a cancellation, we will do everything we can to resolve your situation. We will contact all parties involved with information about refund options.

In most cases, the buyer returns the tickets to Seat Exchange and the seller returns the payment he received. Upon receipt of the tickets from the buyer, Seat Exchange will ship the tickets back to the seller. When the seller receives the tickets, Seat Exchange will refund the buyer's purchase price minus shipping and handling. It is the buyer's responsibility to pay for the shipping charge for sending the tickets back to Seat Exchange. Seat Exchange will charge the seller to cover the cost of shipping the tickets back to the seller. It is the seller's responsibility to obtain a refund of the initial purchase price from the venue or event promoter. More complex situations will be handled on a case-by-case basis.

In order to retrieve funds from a seller who sold tickets to a cancelled event, we may redirect pending payments to the seller. If there are no pending payments and the seller does not return the sale proceeds in a timely fashion, we reserve the right to charge the seller's credit card.

5. What if an event is rescheduled?

Events are sometimes rescheduled. The seats are good for the rescheduled event.

6. Do I have to pay sales tax?

It is the seller's sole responsibility to pay any and all applicable taxes in connection with your sale of tickets through the Seat Exchange including but not limited to state and local sales taxes, amusement taxes and income taxes on profits from sales.