Buyer Guarantee

1. What is your buyer's guarantee?

Seat Exchange stands firmly behind the tickets sold through our system. Once a sale is complete, we guarantee that you will receive the tickets you purchased. After you receive an order confirmation from us, if for any unforeseen reason the tickets you selected are not available, Seat Exchange will work to substitute comparable or better tickets. In the unlikely event that we cannot find replacement tickets, we will refund your money. All orders placed on Seat Exchange are 100% guaranteed.

2. What is your Refund Policy?

If an event is postponed, rained out or rescheduled please contact the venue to confirm the policy for each individual event. When an event is postponed for any reason (including rainouts), tickets are occasionally accepted for the rescheduled event. Any questions, contact a customer service representative at (email)customerservice@seatexchange.com for assistance.

If an event is cancelled and not rescheduled, your transaction will be reviewed on a case by case basis. Events are sometimes cancelled. In the case of a cancellation, we will do everything we can to resolve your situation. We will contact all parties involved with information about refund options.

In most cases, the buyer returns the tickets to Seat Exchange and the seller returns the payment he received. Upon receipt of the tickets from the buyer, Seat Exchange will ship the tickets back to the seller. When the seller receives the tickets, Seat Exchange will refund the buyer's purchase price minus shipping and handling. It is the buyer's responsibility to pay for the shipping charge for sending the tickets back to Seat Exchange. Seat Exchange will charge the seller to cover the cost of shipping the tickets back to the seller. It is the seller's responsibility to obtain a refund of the initial purchase price from the venue or event promoter. More complex situations will be handled on a case-by-case basis.

Please Note: You must return the original tickets to us within 10 business days of the event date if you would like to receive a refund.

If the tickets were lost in transit or arrived too late, you must contact us within 24 hours of the expected delivery date or at least 5 business days prior to the event. If the event has not yet occurred, we will make every attempt to track down your tickets and send them to you immediately.

If you have received tickets that are not the same as were posted or listed on our website, please keep in mind that similar if not better tickets may replace the originals. Also, seat numbers and row numbers may vary while sections should always be similar or better. As our system is incorporated with FedEx, all ticket transactions are fully traceable. If you have not yet received your tickets for a future event, please contact us as without delay so we can determine their location and get them to you as quickly as possible.

If tickets received are fake or fraudulent, you must contact Seat Exchange within 24 hours after the event to which you were denied access: We will then provide a prepaid FedEx air bill so that you can send the fraudulent tickets to us. After the venue confirms that the tickets are fraudulent, you will be issued a full refund for the amount of the tickets.

3. What happens if I violate the Buyer Guarantee?

Attempts to violate the Buyer Guarantee will be investigated very seriously. We reserve the right to cancel the membership of any buyer or seller we feel has attempted to commit fraud by misusing this policy for his or her own personal gain. We also reserve the right to withhold seller payment or charge buyer or seller credit cards in order to recover damages related to fraud. In addition, abuse of this policy is a criminal offense and violators will be prosecuted to the fullest extent of the law.

PLEASE NOTE THAT BUYERS ARE GIVEN AN INDIVIDUAL ACCOUNT MAXIMUM OF TWO (2) FRAUD TRANSACTIONS/ COMPENSATIONS OR A TOTAL OF $450.00 (U.S. DOLLARS) IN REFUNDS, WHICHEVER COMES FIRST.

4. How do you issue refunds?

We will issue a refund according to the guidelines detailed above. Refunds are issued against the same credit card we originally charged for your purchase. Refunds will appear on your credit card statement in accordance with the rules and regulations of your credit card issuer. Please see your card agreement for more details.

5. What happens if my dispute with you or a seller cannot be resolved?

Buyers and Sellers agree that any dispute between them related to a ticket transaction will be settled through negotiation by one arbitrator using the then-current rules of the American Arbitration Association. Buyers and Sellers agree that they will submit to the jurisdiction of the non-complaining party for any such arbitration. In addition, for sales of tickets for events that will take place in Illinois, Buyers and Sellers agree to submit to jurisdiction in Cook County, Illinois.